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THAI Smile Flight Pass Option Rules ("FPO Rules")
When you buy a Flight Pass to travel on THAI Smile flights, you enter into a contract with Optiontown. The Flight Pass Service is offered by Optiontown Ireland Limited, an Ireland limited liability company, having its registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland, hereinafter referred to as "Optiontown" or "OT".

Your ticketed booking is governed by THAI Smile's General Conditions of Carriage; the conditions in your ticket or itinerary and receipt, any tariffs which apply and regulations. THAI Smile, having its registered office and principal place of business at Building 9, 1st - 2nd Floor, 89 Vibhavadi Rangsit Road, Jompon Sub-District, Chatuchak District, Bangkok 10900 Thailand, hereinafter to be referred to as "THAI Smile" or "WE";

Please note that these Flight Pass Rules, together with the Optiontown Terms of Service constitute the entire agreement between You and Optiontown. In the event of any contradiction between the Optiontown Terms of Service and these Flight Pass Rules, these Flight Pass Rules shall prevail.

DEFINITIONS

"Advance Booking" refers to the minimum number of days or hours before your Journey that are required for you to make a booking with Flight Pass.
"Cabin" or "Travel Class" refers to the travel class, e.g. Smile Class or Smile Plus
"Customer" refers to one or more persons that have bought a Flight Pass or one or more of the OT Services.
"Passengers(s)" refers to the total number of distinct Passengers who can book and fly by redeeming Flight Pass.
"Fare Type" refers to the type of fare selected for Flight Pass, namely, 'Saver', 'Value' and 'Flexi' in Smile Class, and 'Plus' in Smile Plus. Different amenities and services are available with different fare types, like flight change, flight cancel, bags, etc.
"Flight" or "Flights" refers to the flights operated, marketed, designated or any combination thereof by THAI Smile.
"Number of Flights" refers to the number of one way Flights you can take between selected destinations. One flight is needed for one Passenger to fly one way between two selected destinations. One way, round trip and Open-jaw bookings are allowed with Flight Pass.
"THAI Smile Flight Pass" or "Flight Pass" refers to the pass provided by Optiontown in collaboration with THAI Smile under the Flight Pass Service to its Customers which makes them eligible to book Flights which fulfills the criteria mentioned in these Flight Pass Rules.
"Journey" refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights).
"Optiontown" refers to the brand name and "www.optiontown.com" refers to the domain name and website of OT.
"OT Services" comprises of the various services offered by OT, wherein each such service is in general referred to as "OT Service". Flight Pass is one of the OT Services.
"Travel Period" refers to the time period You can depart on flights by booking a flight with your Flight Pass.
"Website" is the webpage on which the Flight Pass is being offered, sold and administered.
"You" refers to a Customer of Flight Pass.
"Travel Zone" or "Zone" refers to destination pairs (cities/countries) for which Flight Pass is valid.

CONDITIONS
1. Purchase of FPo and subsequent exchange of FPo for ticketed bookings can only be done through the Optiontown website or through thaismileair.optiontown.com. You will NOT be able to make changes to your FPo, or any flights booked using your FPo, through THAI Smile website, call centres or ticket desks.
2. Upon completing your FPo purchase,:
a. Get the right to book and fly on 'X' one way flights for the selected 'Zone' within the 'Travel Period' of the Flight Pass, subject to travel date restrictions and advance booking terms of your Flight Pass, where X= Number of Flights you have chosen while purchasing the Flight Pass. Flights can be booked up to 1 year in advance of the departure date or when the flight schedule is offered to be booked by THAI Smile;.
b. Type of Bookings - You agree that a one way booking for one passenger will consume 1 Flight at a time and a round trip booking for one passenger will consume 2 Flights at a time. You can use your Flight Pass to book both one way and round trip flight bookings from/to any airport within your selected travel zone as will be listed in the departure and arrival airports in your FPo. FPo also allows you to book round trip journeys where you can arrive and depart from different airports within your selected Travel zone. However, travelling to certain destinations may require a round trip ticket. So, you are requested to check the travel requirements of the country you are travelling to and if a round trip ticket is required for travel to a country, then you must ensure that you have a valid round trip ticket and other valid travel documents as may be required including visa, if any. No claim will be entertained for any denial to enter into a country due to no round trip ticket or invalid/insufficient travel documents or due to invalid visa etc;
c. Travel Date Restrictions (or, Blackout dates) - If You have selected a Flight Pass with Black-out Dates, You will not be able to book flights on pre-specified travel dates for one or more routes. These travel dates restrictions are displayed in your purchased Flight Pass.
d. Passenger Name limit - You can add new passengers until the maximum limit of Passenger(s) is reached;
e. Infant and Children Rule - You agree that FPo is only available for use by adults and children over 2 years of age. You can add infants on the booking after the booking is created by paying the appropriate fares, fees and taxes which may be levied and changed by THAI Smile from time to time. FPo price is NON-discountable for children.
f. Special Service Requests (SSRs) - You can add Special Service Requests (SSRs) to your flight, such as for special meals, baggage, special requests like wheel chair, disability assistance or others, at thaismileair.com or over the phone at the contact center for THAI Smile. Please note THAI Smile may levy an additional charge for these additional service requests as per regular THAI Smile policy.
g. Amenities - You will receive all standard services and amenities associated with your designated flight which may be subject to change as per normal THAI Smile Airlines operating procedures;
h. Bagggage Allowance:- You will receive the following baggage allowance when you make a booking under Flight Pass;
• Carry-on Baggage - 1 carry-on bag (up to 7 Kg)
• Check-in Baggage
• Smile Class - 1 check-in bag (up to 20 Kg)
• Smile Plus - 1 check-in bag (up to 30 Kg)
i. Royal Orchid Plus - Royal Orchid Plus members can earn and redeem miles which is offered as per booking class and other Royal Orchid Plus Conditions.
3. Manage My Pass (Flight Pass Change) - You can change any one or more of the Flight Pass parameters (Travel Zone, Number of Flights, Cabin, Travel Period, Advance Booking and Passenger) after paying the fees and fare difference (if applicable) through Optiontown website only. To do so, visit the Manage My Pass section once you logon to the Flight Pass account;
4. Flight Pass Booking conditions
a. Book last available seat: Enjoy the luxury to book any flight until the last available seat in the complete cabin, irrespective of booking class.
b. Manage My Booking for Flight Change / Cancel
• *FREE allowance for Flight change and Cancel - You are allowed to change and cancel, a certain number of your flight at no cost subject to number of free flight change and cancel allowed as per the Fare Type of the purchased Flight Pass. The Number of FREE allowances are calculated as per the percentage value mentioned above multiplied by the total number of flights in the purchased Flight Pass (and rounded down to the lower integer).
• Fees after FREE allowance - After the free allowance, the costs for flight change and cancel for additional flights are as mentioned below

Flight Change & Cancellation Smile Class - Saver Smile Class - Value Smile Class - Flexi Smile Plus - Plus
FREE Change /
FREE Cancel allowance
 Not Applicable 20% FREE* 100% FREE 100% FREE
Change / Cancel Fee
after free allowance
(per passenger per flight*)
Thailand Domestic - THB 600*

 - -
• Fare Difference for Flight Change - In the event, if the new flight is outside the Flight Pass parameters an additional fare difference, in addition to the change fee, will be calculated and charged.
• Routes changes are not permitted. Only Date/time change are permitted.
• Flight cancellation is only permitted at least 4 hours before flight departure.
• No Show - In case you are not present at the time of your flight departure, you will not be eligible for rebooking or refunds.
• The Flight Changes can be done online by logging to your Flight pass online. Contact Optiontown at customercare@optiontown.com to cancel your flight.
5. Non-Refundable/Non Cancellable/Non-Transferable
a.  FPo price is NON-cancellable and NON-refundable. NO refund shall be granted, even if you fail to use all your Flights.
b.  FPo is NOT transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a FPo cannot be altered except as notified otherwise by Optiontown or THAI Smile.
c.  No portion of the total FPo price will be refunded in case of any unused Flight credits.
d.  Once a FPo has been exchanged for a ticketed Flight booking, Flight tickets are NON refundable. In all circumstances, the FPo remains Non-refundable.
e.  For Customers who purchase FPo through the installment option, the deposit amount is NOT refundable in the event that you decide to cancel your booking.
6. You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or THAI Smile responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the FPo due to this.
7. FPo price includes the base fare, taxes and fees for all the Flights purchased, excluding any surcharge that may be levied if you pay by credit card. Service fees may apply for changes to your Flight Pass or for changes to your bookings. However, in the event, the government and third party taxes and fees change between the time of Flight Pass purchase and the time of actual flight booking, then in that case, there may be additional taxes to be paid at the time of flight booking or at the airport before departure subject to operating procedures.
8. FPo prices may vary across different Customers whether booked on the same Flight and having the same parameters.
9. Specific policies and rules, if applicable to THAI Smile, will be displayed under the FPo Terms and Conditions and would accordingly be applicable to you.
10. The total FPo amount paid will appear in the name of Optiontown. Customers agree that they cannot challenge or dispute a charge if the name appearing on their credit card statement is different than the one mentioned above.
11. To the extent permissible by local law or regulation, these FPo Terms shall be governed by and construed in accordance with laws of New York, USA. THAI Smile and each Customer submits to the NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them.
12. If any provision of these FPo Terms are declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
13. Optiontown and THAI Smile accept no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. THAI Smile and/or Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access which reproduction misstates or omits any of the information or terms and conditions connected with the Flight Pass.
14. Optiontown and THAI Smile reserve the right to change these FPo Terms at any time.