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When you buy a Flight Pass to travel on Philippine Airlines flights, you enter into a contract with Optiontown, hereinafter referred to as "Optiontown" or "OT" and Philippine Airlines, hereinafter referred to as "Philippine Airlines" or "PR". Your ticketed booking is governed by: Philippine Airlines' or PR's Partner Airline, PAL Express' General Conditions of Carriage the conditions in your ticket or itinerary and receipt, and applicable tariffs and regulations. Philippine Airlines' registered office and principal place of business is at PNB Financial Center, Macapagal Avenue, CCP Complex, Pasay City, Philippines. Avenue, CCP Complex, Pasay City, Philippines. Your Flight Pass is governed both by these Flight Pass Rules and the Optiontown Terms of Service which constitute the entire agreement between You, Optiontown and PR. In the event of any contradiction between the Optiontown Terms of Service and these Flight Pass Rules, these Flight Pass Rules shall prevail. DEFINITIONS "Advance Booking" refers to the minimum number of days or hours required before your Journey for you to make a booking with Flight Pass. "Booking Class Availability" refers to the eligible booking classes for seat availability at the time of flight booking.
"Cabin" or "Travel Class" or "Class" refers to the class of service, e.g. Economy Class, Premium Economy/Comfort Class and Business Class. "Customer" refers to one or more persons that have bought a Flight Pass or any of the OT Services. "Fare Type" refers to the type of fare selected for Flight Pass, namely, 'Economy Super Saver', 'Economy Saver', 'Economy Value', 'Economy Flex', 'Premium Economy/Comfort Class', 'Business Value' and 'Business Flex'. Different amenities and services are available per different fare types, like booking class and availability, flight change, flight cancellation, baggage allowance, frequent flyer miles etc. "Flight" or "Flights" refers to the flights operated, designated or any combination thereof by Philippine Airlines. "Number of Flights" refers to the number of one-way Flights you can take between selected destinations. One flight is needed for one Passenger to fly a one-way trip between two selected destinations. Two flights are needed for one Passenger to fly a round trip between two selected destinations. "Flight Pass" refers to the Flight Pass provided by Optiontown in collaboration with Philippine Airlines under the Flight Pass Service to its Customers which makes them eligible to book Flights which fulfill the criteria mentioned in these Flight Pass Rules. "Journey" refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights). "Optiontown" refers to the brand name and "www.optiontown.com" refers to the domain name and website of OT. "OT Services" comprises of the various services offered by OT, wherein each service is in general referred to as "OT Service". Flight Pass is one of the OT Services. "Passengers(s)" refers to the persons who can book and fly by redeeming Flight Pass. "Travel Period" refers to the time period you can depart on flights using your Flight Pass. All of your flights can only depart during your selected Travel Period. "Travel Date Restrictions" or "Blackout Dates" refers to travel dates for which you cannot book a flight with your Flight Pass. Such travel date restrictions may only apply to some or all of the destinations included in your Travel Zone and will be marked clearly in your Flight Pass. "Travel Zone" or "Zone" refers to a collection of one or more origin and destination airport pairs for which Flight Pass is valid. "Trip Type" refers to the type of booking (One way or Round-trip) allowed for a Flight Pass. "You" refers to a Customer or a Passenger whose name has been added to a Flight Pass. CONDITIONS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. | Purchase of a Flight Pass and subsequent exchange of Flight Pass for ticketed bookings can only be done through the Optiontown website. Changes to your Flight Pass, or any flights booked using your Flight Pass, through airline website, call centers or Airport tickets offices are not allowed. You may approach the airline directly to add Special Service Requests, or for any flight changes or flight delays due to any other irregular operations. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2. | Flight Pass Purchase: Upon completing your Flight Pass purchase:
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3. | Flight Pass conditions
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4. | Flight Pass Booking conditions
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5. | If you experience any difficulty during flight booking or any other functionality on the website, you must contact Optiontown via email (customercare@optiontown.com) before the expiry of your respective deadline subject to your Flight Pass terms. If you fail to contact us before the expiry of the respective deadline, then you cannot hold Philippine Airlines or Optiontown responsible for the consequences of such failure. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6. | You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or Philippine Airlines responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the Flight Pass due to this. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7. | Flight Pass price includes the base fare, taxes (except for the Philippine Travel Tax charged for international flights departing from the Philippines) and fees for all the Flights purchased, excluding any surcharges that may be levied for payment which will be shown to you at the time of making final payment. In addition, your bank may charge additional fees due to bank charges/ conversion charges/ credit charges etc. as per their policy. Service fees may apply for changes to your Flight Pass or for changes to your bookings. However, in the event of a change in applicable government and/or any third party taxes and fees between the time of Flight Pass purchase and the time of actual flight booking, You will be charged the additional taxes either at the time of flight booking or at the airport before departure subject to operating procedures. The Philippine Travel Tax for international flights departing the Philippines will be paid upon check-in. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8. | Flight Pass prices may vary across different Customers whether booked on the same flight and having the same parameters. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9. | You agree and understand that the tickets You will purchase under Flight Pass, which allows for up to 50% savings, are promotional or discounted tickets. As such, discounts such as Children, Senior Citizen, PWD, Student, National Athletes/Coaches and Military discounts, and the like, shall not be applicable to ticketed bookings under Flight Pass as per the relevant laws/regulations on said discounts. You may contact Optiontown customer care in case you want to purchase a Flight Pass with SRC/PWD VAT exemption for domestic flights. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10. | Flight Pass bookings are based on last seat availability. You understand that if a flight is fully booked and therefore no vacant seats are available, you will not be able to make a booking on that flight using your Flight Pass. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11. | Specific policies and rules, if applicable to Philippine Airlines, will be displayed under the Flight Pass Rules and would accordingly be applicable to you. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12. | The total Flight Pass amount paid will appear in your credit card bill under the name of Optiontown. Customers agree that they cannot challenge or dispute a charge in the event that the Customer's issuing bank assigns a different name or code to Optiontown as merchant in the credit card bill. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
13. | If you have purchased one or more ancillary services with the airline and if you would like to change your flight booked under Flight Pass after purchasing those ancillary services, then you would need to contact Philippine Airlines to rebook those ancillary services on your new flight which will be subject to availability and change/refund policy of the new flight. Philippine Airlines does not guarantee that these ancillary services will be available on the new flight. Visit the PAL Travel Extras page to learn more. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
14. | You are responsible for obtaining and holding all required travel documents and visas and for complying with all applicable laws, rules, and government regulations, and travel requirements of all countries to be flown from, to or through which you transit. PAL and/or OPtiontown shall not be liable to you for any aid or information given by any agent or employee in connection with obtaining the necessary travel requirements or for your failure to obtain such travel requirements. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
15. | To the extent permissible by local law or regulation, these Flight Pass Rules shall be governed by and construed in accordance with laws of New York, USA. Philippine Airlines and each Customer/Passenger submits to NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
16. | Any provision of these Flight Pass Rules, if declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
17. | Optiontown and/or Philippine Airlines accept no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access, which reproduction misstates or omits any of the information or terms and conditions connected with Flight Pass. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
18. | After the purchase of Flight Pass, in the interest of your security and fraud prevention, you may be contacted by Optiontown and/or Philippine Airlines to request some documents for verification purpose and in case those documents are not provided then your Flight Pass purchase may be put on HOLD or canceled including any booked flights. Optiontown is the sole official partner of Philippine Airlines to provide Flight Pass and is a secure channel that is capable to receive customer's documents for security and verification purpose. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
19. | Philippine Airlines may also ask you to provide customer and/or payment information at the check in counter for verification purposes. If the requested documents are not provided or0 Philippine Airlines is unable to verify you as the customer or your payment information, then Philippine Airlines may refuse your acceptance to the flight at your own risk and all your future tickets may be canceled. Optiontown and Philippine Airlines will have no liability in such cases and it will be up to the customer to provide sufficient documents as requested by Philippine Airlines and Optiontown in order to verify the customer and payment information. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
20. | Flight Pass tickets can earn Mabuhay Miles once flown subject to the Mabuhay Miles Terms and Conditions. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
21. | Optiontown together with Philippine Airlines reserve the right to change these Flight Pass Rules at any time. |