What does Flight Pass offer? - The Flight Pass is the package of prepaid vouchers to use for the subsequent issue of bookings for travel to selected destinations, at all times of the year, at fares chosen at the time of purchase, subject to availability of seats on board.
Are there restrictions or limitations on its use? - The Flight Pass product has no restrictions in terms of fares and travel class and enables you to travel on a flight as long there are spaces still available, subject to the Flight Pass terms and conditions.
Are there taxes or extra costs? - No. The price paid for Flight Pass includes fare, surcharges, taxes and supplements including Optiontown fees for all flights. So, you do not need to pay extra costs to redeem Flight Pass for flight bookings.
What services does Flight Pass include? | The tickets issued include transport on flights operated directly by ITA Airways in the selected travel class (Economy, Superior or Business) and related services including: | | • | Baggage allowance: | | – | For Economy class, one item of hand baggage weighing no more than 8 kg is permitted. No check-in baggage is included. All items are subject to the ITA Airways baggage size restrictions, which can be found on Flight Pass website. | | – | For Superior class, one item of hand baggage weighing no more than 8 kg and two hold pieces of baggage weighing up to 23 kg each are permitted. | | – | For Business class, one item of hand baggage weighing no more than 8 kg and two items of hold baggage weighing up to 32 kg are permitted. All items are subject to the ITA Airways baggage size restrictions, which can be found on Flight Pass website. |
| | • | Access to Lounges, Fast Track and Priority Boarding, where they exist, are included in the Business and Superior travel classes except for Rome-Milano Superior Promo Pass and Flight Pass Business Promotion. |
What is Youth Flight Pass special offer? Youth Flight Pass is a special promotional Flight Pass.
Great Flight Pass offer for youth aged between 12 and 25 years on flight departure date.
Youth Flight Pass is not applicable for unaccompanied minors aged 12 to 14 years old.
Offer consists of two different pass: | | - | Italy Youth Flight Pass valid to travel in Economy Class on direct domestic routes (flights under the territorial continuity system, seasonal routes and code-share flights are excluded); | | - | Sicily Youth Flight Pass valid to travel in Economy Class on Rome Fiumicino and Milan Linate to Catania and Palermo and viceversa. | What is Flight Pass Rome Fiumicino - Milan Linate Special Promo? - Flight Pass Rome Fiumicino - Milan Linate Special Promo refers to a special promotional Flight Pass which has the same basic features of a Flight Pass but have some additional conditions and offer a very attractive price. These special conditions are defined below as follows:
Number of Flights - 50 Flights
Travel Period - Validity 6 Months
Advance Booking - You can book your flight up to 1 hour before travel
Number of Passengers - a total of 4 passengers can book and fly
Bookings - Flights can be booked subject to availability in W class for Economy cabin and E Class for Superior cabin
Bagagge:
For Economy and Superior Class one piece of hand baggage is permitted, weighing a maximum of 8 kg. None of the Economy and Superior Class fares include checked baggage.
Ticket change
It is possible to change the date and time of the flight booked paying a supplement of € 30 for the rebooking (ticket change only possible on the web platform and subject to availability of the class of the dedicated reservation).
Purchasers must go to ita-airways.com, go to the dedicated "Flight Pass Rome Fiumicino - Milan Linate" section[GM1] or go directly to Optiontown website (www.Optiontown.com).
Once the Flight Pass has been purchased, it is not possible to change the names entered in the system or to change the Flight Pass parameters for promo Flight Passes: Travel Destination or Area, Travel Class, Number of Trips, Number of Passengers, Travel Period, Booking Period.
For Book Flight / Manage My Pass, Payment, Contact and other questions please refer to generic Flight Pass FAQs. Where can I buy the Flight Pass? - Click here to buy Flight Pass directly from the Flight Pass website. You may also visit the www.ita-airways.com website and go to the dedicated section for Flight Pass, which will also redirect you to the same Flight Pass website. Alternatively, you may also directly go to the Optiontown.com website and select Flight Pass tab.
Can I change or cancel the ticket? - Once the ticket is issued, the flight date and time can be changed before departure of the flight, upon payment of a supplement of EUR 65 to change the reservation (ticket change possible only on the web platform and subject to availability).
The option to change the date and time of the flight is provided without any additional charge only to customers who have purchased the "Freedom Option". Tickets cannot be canceled and they are not refundable (refund is only possible for a certified illness and/or death of the passenger and/or of first degree relatives as stated in the ITA Airways' General Conditions of Carriage). How can redeem the Flight Pass to Book flight tickets? - To issue a ticket, go to Flight Pass website and select "Book Flight" and log in with your "Username" and "Password". Select "Book Flight", select the Flight Pass purchased, select the flight, date and departure time, select the passenger who will use the ticket, confirm and then issue the ticket. You can search for and book ITA Airways' flights based on parameters selected in the Flight Pass.
How can I pay for the Flight Pass? - You can pay via credit card, debit card or bank transfer. We accept Visa, MasterCard and American Express for credit, and Visa and MasterCard for debit transactions.
Who can I contact for more information? - For more information on Flight Pass you can contact (only in English language): Optiontown Contact Center available 24/7, 365 days a year. Telephone UK: +44 (0) 20 3318 3548 Email: customercare@optiontown.com.
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