When you buy a Flight Pass to travel on Air Serbia flights, you enter into a contract with Optiontown and Air Serbia. The Flight Pass Service is offered by Optiontown Ireland Limited, an Ireland limited liability company, having its registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland, and Optiontown, Inc., a Massachusetts Corporation having its correspondence address at PO BOX 42 Walpole, MA 02032, USA, hereinafter, both of these companies are referred to as "Optiontown" or "OT".
Your ticketed booking is governed by Air Serbia's General Conditions of Carriage; the conditions in your ticket or itinerary and receipt, any tariffs which apply and regulations. Air Serbia, having its registered office and principal place of business at Jurija Gagarina 12, Belgrade, Serbia, hereinafter is to be referred to as "Air Serbia" or "JU". The registered name of the Airline is "Akcionarskodruštvozavazdušnisaobracaj" Air SERBIA Beograd.
Please note that these Flight Pass Rules, together with the Optiontown Terms of Service constitute the entire agreement between You and Optiontown. In the event of any contradiction between the Optiontown Terms of Service and these Flight Pass Rules, these Flight Pass Rules shall prevail.
DEFINITIONS
"Advance Booking" refers to the minimum number of days or hours before your Journey that are required for you to make a booking with Flight Pass.
"Cabin" or "Travel Class" refers to the travel class, e.g. Economy Class, Business Class.
"Customer" refers to one or more persons that have bought a Flight Pass or one or more of the OT Services.
"Passengers(s)" refers to the total number of distinct Passengers who can book and fly by redeeming Flight Pass.
"Flight" or "Flights" refers to the flights operated, designated or any combination thereof by Air Serbia.
"Number of Flights" refers to the number of one way Flights you can take between selected destinations. Two flights are needed for one Passenger to fly a round trip between two selected destinations. Both One way and Round Trip travel are permitted with the flight pass.
"Air Serbia Flight Pass" or "Flight Pass" refers to the pass provided by Optiontown in collaboration with Air Serbia under the Flight Pass Service to its Customers which makes them eligible to book Flights which fulfills the criteria mentioned in these Flight Pass Rules.
"Journey" refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights).
"Optiontown" refers to the brand name and "www.optiontown.com" refers to the domain name and website of OT.
"OT Services" comprises of the various services offered by OT, wherein each such service is in general referred to as "OT Service". Flight Pass is one of the OT Services.
"Travel Period" refers to the time period. You can depart on flights by booking a flight with your Flight Pass. All of your flights can only depart during Travel Period.
"You" refers to a Customer of Flight Pass.
"Tax Payment Option" refers to the option to include or not include the taxes in the Flight Pass. The terms "Taxes" or "Tax", or "taxes and fees", here refer to all the taxes, fees and surcharges levied by government, airport and other third-parties.
"Travel Zone" or "Zone" refers to collection of one or more origin and destination airport pairs for which Flight Pass is valid.
CONDITIONS |
| 1. | Purchase of a Flight Pass and subsequent exchange of Flight Pass for ticketed bookings can only be done through the Optiontown website. You will NOT be able to make changes to your Flight Pass, or any flights booked using your Flight Pass, through airline website, call centers or Airport tickets offices. |
| 2. | Flight Pass Purchase: Upon completing your Flight Pass purchase:
| a. | You get the right to book and fly on 'X' one way flights, departing during the 'Travel Period', for the selected routes of the Flight Pass. (Where X= Number of Flights you have chosen while purchasing the Flight Pass). Flights can be booked up to 330 days in advance of the departure date. Flight Pass can be used to book only Air Serbia operated flights. | | b. | One way and Round Trip travel permitted - Customers, can book one way or round trip tickets with their Flight Pass. | | c. | Passengers Name Add time limit - One passenger must be added at the time of Flight Pass purchase. You can add the remaining Passengers until the maximum limit of Passengers for your Flight Pass is reached as per the following time limit after purchasing your Flight Pass. The time limit is dependent on your selected fare and cabin type;
| ■ | Economy Class
| • | Light - Remaining passengers can be added up to 24 hours after Flight Pass purchase. | | • | Standard / Comfort - Remaining passengers can be added up to 72 hours after Flight Pass purchase.
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| | ■ | Business Class
| • | All Inclusive - Remaining passengers can be added any time before booking the flight. |
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| | d. | Infant and Children Rule - You agree that Flight Pass is only available for use by adults and children over 2 years of age. You can add infants on the booking after the booking is created by contacting the airline and paying the appropriate fares, fees and taxes which may be levied and changed by airline from time to time. Flight Pass price is NON-discountable for children. To add Infants, you may do so by contacting the airline directly. If you want to reserve a seat for your infant you may use Flight Pass to book ticket by using your Flight Pass credit to book the same and having the infant listed as one of the approved passengers in your Flight Pass. Please follow the table given below:
| Cabin | Fare Type | Child (2-11 years at the
time of arrival of last flight) | Infant (0-2 years at the
time of arrival of last flight) | | Economy | Light or standard or comfort | 75% of applicable Adult
fare to be charged | 10% of applicable Adult
fare to be charged | | Business | All Inclusive | 75% of applicable Adult
fare to be charged | 10% of applicable Adult
fare to be charged |
| | e. | Special Service Requests (SSRs) - You can add Special Service Requests (SSRs) to your flight, such as for special meals, baggage, special requests like wheel chair, disability assistance or others, by contacting the airline directly Please note the airline may levy an additional charge for these additional service requests as per their regular policy. | | f. | Amenities - You will receive all standard services and amenities associated with your selected cabin in your designated flight which may be subject to change as per regular airline operating procedures; | | g. | Baggage Allowance - You will receive the following baggage allowance when you make a booking under Flight Pass:
| ■ | Economy
| • | Carry-on Baggage - 1 Carry-on bag of up to 8 kg. | | • | Check-in Baggage - 1 Check-in bag of up to 23 kg.
No Check-in baggage allowance is included in Economy Light fare type.
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| | ■ | Business
| • | Carry-on Baggage - 2 Carry-on bag of up to 8 kg. | | • | Check-in Baggage - 2 Check-in bags of up to 32 kg.
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| | h. | The baggage allowance will always be applicable as per Air Serbia current baggage policy which may be changed at any time and depend on aircraft type as well in which case Air Serbia current policy will be applicable. You may review current Air Serbia baggage policy at www.airserbia.com |
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| 3. | Flight Pass conditions.
| a. | Flight Pass Change
| • | You may change any one or more of the following Flight Pass parameters as given below, Increase Number of Flights, Extend Travel Period, Reduce Advance Booking, etc by paying the applicable change fees and fare difference and other charges as may be associated. | | • | The allowed changes to Flight Pass can be done after paying a nominal change fees and fare difference (if applicable) through Optiontown website only. Changes apply to all the unused flights in your Flight Pass, it is not possible to change a portion of the flights in your Flight Pass. Changes can be done via the Manage My Pass section after login to your Flight Pass account, where you will be able to see total charges before making any change. | | • | Passenger Name Correction - Once you have added a name to your Flight Pass, you can only edit a maximum of 3 misspelled characters in your name by submitting ID proof. Please make sure that you have added the correct name on the Flight Pass as it appears in the Passenger Passport. |
| | b. | Flight Pass is NON-refundable and non-cancelable once purchased. Any payment once paid is NON-refundable under all circumstances, except in case of exceptional circumstances as mentioned below. No portion of the total Flight Pass price will be refunded in case of any unused Flight credits. | | c. | Exceptional Circumstances for Refund
| • | If and only if, Air Serbia stops flying or reduces the flight frequency drastically to all city pair routes/destinations including in your Flight Pass, or a Force Majeure event (like Covid-19) occurs and You have still unused flight credits, then you may request refund for only those unused Flight Pass credits. In this event, Air Serbia will be solely and fully responsible to refund the amount. Refund request will be at the discretion of the Airline. | | • | In the event that Air Serbia is unable to facilitate booking reservation for a valid purchased Flight Pass for any reason, then Air Serbia will be fully and solely responsible to provide the refund of the amount related to unused/unflown tickets. | | • | Contact Optiontown via customercare@optiontown.com to request such a refund and Optiontown team will notify Air Serbia for such refund requests. | | • | Notwithstanding anything said to the contrary, if the payment amount related to a Flight Pass has been transferred by Optiontown to Air Serbia, then the complete financial responsibility for refund of total paid amount for said Flight Pass rests solely on Air Serbia, and Optiontown does not have any responsibility for the refund amount, and Optiontown cannot be held responsible for the refund amount. |
| | d. | Flight Pass is NON transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a Flight Pass cannot be altered except as notified otherwise by Optiontown. | | e. | Flight tickets booked using Flight Pass are NON refundable in all circumstances. In all circumstances, the Flight Pass remains Non-refundable except as mentioned above. | | f. | Flight disruptions: In case a flight booked using Flight Pass is cancelled or impacted by an irregular operation as defined by the Airline, normal Airline policies will be applicable. |
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| 4. | Flight Pass Booking conditions
| a. | Seat Availability for Flight Booking - You can book flights with your Flight Pass subject to at least 1 seat is available for sale in your selected cabin and subject to other terms of your Flight Pass. | | b. | Manage My Booking (for Flight change / Flight Cancel / No Show)
| • | *FREE Flight change/ Cancel allowance - Based on your selected Flight Pass conditions and parameters, you may be allowed to change or cancel a certain number of your flights at no cost subject to number of free Flight Change / Flight Cancel allowed as per the Fare Type of the purchased Flight Pass. The free allowances are defined below. | | • | Number of FREE Allowances are calculated as per the percentage value mentioned above multiplies by the total number of flights in the purchased Flight Pass (and rounded down to the lower integer).
Fees for Flight Change/ Flight Cancel after Free Allowance and fees for No show credit reinstatement - After the free allowance, the costs for Flight change/cancel/No Show for additional flights are as follows.
Flights within Europe
| Economy | Business | | Light | Standard | Comfort | All Inclusive | | Flight Change | Free flight change allowance | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Change fee after free allowance | EUR 25 | EUR 15 | - | - | | Flight Cancellation | Free flight cancellation allowance | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Cancel fee after free allowance | EUR 35 | EUR 25 | - | - | | Noshow Credit reinstatement | Free Allowance | with fee | with fee | 50% free | 50% free | | No-show fee after free allowance | EUR 50 | EUR 40 | EUR 40 | EUR 40 |
Flights to/from USA
| Economy Deal | Economy Saver | Economy Value | Economy Freedom | Business
All Inclusive | | Flight Change | Free flight change allowance | 10% Free* | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Change fee after free allowance | USD 110 | USD 90 | USD 70 | 0 | 0 | | Flight Cancellation | Free flight cancellation allowance | 10% Free* | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Cancel fee after free allowance | USD 125 | USD 100 | USD 80 | 0 | 0 | | Noshow Credit reinstatement | Free Allowance | with fee | with fee | 10% free | 25% free | 25% free | | No-show fee after free allowance | USD 140 | USD 120 | USD 100 | USD 100 | USD 100 |
Flights to/from China
| Economy Deal | Economy Saver | Economy Value | Economy Freedom | Business
All Inclusive | | Flight Change | Free flight change allowance | 10% Free* | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Change fee after free allowance | EUR 140 | EUR 100 | EUR 70 | 0 | 0 | | Flight Cancellation | Free flight cancellation allowance | 10% Free* | 20% Free* | 50% Free* | 100% Free* | 100% Free* | | Cancel fee after free allowance | EUR 160 | EUR 120 | EUR 90 | 0 | 0 | | Noshow Credit reinstatement | Free Allowance | with fee | with fee | 10% free | 25% free | 25% free | | No-show fee after free allowance | EUR 180 | EUR 140 | EUR 110 | EUR 110 | EUR 110 |
| | • | Fare Difference for Flight Change - In the event, if the new flight is outside the Flight Pass parameters an additional fare difference may be applicable, in addition to the change fee and charged. | | • | Passenger name, route change is not permitted on a ticket. | | • | Any change or cancellation made to a flight booking within 1 hour of departure would be considered as No Show and No Show charges would be applicable. | | • | No Show Flight credits can be added back to Flight Pass only up to 7 days after the flight departure and must be done by contacting Optiontown via the customer care and after payment of applicable charges. |
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| 5. | If you experience any difficulty during flight booking or any other functionality on the website, you must contact Optiontown via phone before the expiry of your respective deadline subject to your Flight Pass terms. If you fail to contact us before the expiry of the respective deadline, then you cannot hold Air Serbia or Optiontown responsible for the same. |
| 6. | You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or Air Serbia responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the Flight Pass due to this. |
| 7. | Tax Payment Option Conditions
| a. | This opton offers choice to either include or not include the taxes in the Flight Pass. Two choices are offered.
| • | Tax Included - Under this option, the taxes are included in the Flight Pass price. So, under normal circumstances, you would not need to pay for taxes at the time of flight booking (exceptions apply). Therefore, the Flight Pass price includes the base fare, airline surcharges including fuel surcharge and all taxes and fees levied by government and third parties. | | • | Tax Not Included - Under this option, the taxes are not included in the Flight Pass and You need to pay for taxes, fees and surcharges levied by government, airport and other third-parties at the time of flight booking. The Flight Pass price only includes the base fare and airline surcharges including fuel surcharge. |
| | b. | Exceptions to the above condition : In both of the above choices, the following exceptions apply.
| • | In the event if any of the taxes and fees increase after they have been paid for, then you are liable to pay for additional taxes and fees amount before flight departure. | | • | In the event if any of the taxes and fees increase due to any flight changes made to your booking, then you are liable to pay for additional taxes and fees at the time of flight change. |
| | c. | If you choose the "Tax Not Included" option at the time of Flight Pass purchase, then later on you can upgrade to "Tax Included" through the Manage My Pass feature. | | d. | For all Flight Passes purchased before 1-June-2023, the tax was included in the Flight Pass price. Therefore, for said Flight Passes, the Flight Pass price included the base fare, airline surcharges including fuel surcharge, and taxes and fees levied by government, airport and third parties for all the Flights purchased. | |
| 8. | Additional fees may apply for payment methods or other services at the time of Flight Pass purchase, flight booking or other changes made to the bookings or Flight Pass. In addition, your bank or credit card company may charge additional fees due to bank charges/ conversion charges/ credit charges etc. as per their policy. |
| 9. | Flight Pass prices may vary across different Customers whether booked on the same flight and having the same parameters. |
| 10. | Flight Pass bookings are based on last seat availability. You understand that if a flight is fully booked, and therefore no vacant seats are available, you will not able to make a booking on that flight using your Flight Pass. |
| 11. | Specific policies and rules, if applicable to Air Serbia, will be displayed under the Flight Pass Rules and would accordingly be applicable to you. |
| 12. | If you have purchased one or more ancillary services with the airline and if you would like to change your flight booked under Flight Pass after purchasing those ancillary services, then you would need to contact the airline to rebook those ancillary services on your new flight which will be subject to availability on the new flight. The airline does not guarantee that these ancillary services will be available on the new flight. |
| 13. | The total Flight Pass amount paid will appear in the name of Optiontown. Customers agree that they cannot challenge or dispute a charge if the name appearing on their credit card statement is different than the one mentioned above. |
| 14. | To the extent permissible by local law or regulation, these Flight Pass Rules shall be governed by and construed in accordance with laws of New York, USA.Air Serbia and each Customer submits to the NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them. |
| 15. | If any provision of these Flight Pass Rules are declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected. |
| 16. | Optiontown accepts no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access which reproduction misstates or omits any of the information or terms and conditions connected with the Flight Pass. |
| 17. | After the purchase of Flight Pass, in the interest of your security and fraud prevention, you may be contacted by Optiontown and/or Air Serbia to request some documents for verification purpose and in case those documents are not provided then your Flight Pass purchase may be put on HOLD or canceled including any booked flights. Optiontown is the sole official partner of Air Serbia to provide Flight Pass and is a secure channel that is capable to receive customer's documents for security and verification purpose. |
| 18. | Air Serbia may also ask you to provide payment or other information at the check in counter for verification purpose. If the requested documents are not provided or Air Serbia is unable to verify you as the customer or your payment information, then Air Serbia may deny you boarding at your own risk and all your future tickets may be canceled. Optiontown and Air Serbia will have no liability in such cases and it will be up to the customer to provide sufficient documents as requested by Air Serbia and Optiontown in order to verify the customer and payment information. |
| 19. | Optiontown reserves the right to change these Flight Pass Rules at any time. |
