ESo (pronounced as 'esso') is an innovative program that offers travelers a chance to get one or two Empty Seats next to their seats at a nominal price and makes the journey a lot more comfortable.
What is the benefit of ESo?
ESo gives you a chance to travel with more comfort by getting one or two empty seats adjacent to your seat. Through ESo, you can get an entire row of 3 seats to yourself, thereby making travel more relaxing, comfortable and spacious. If you are traveling alone (one passenger booking), you can choose to get 2 additional empty seats, and if you are traveling in a group of 2 (two passenger booking), you can choose to get 1 additional empty seat. In this way, you get to use the complete row of 3 seats for additional comfort.
Currently, ESo is available for AirAsia X, Adria Airways, Biman Bangladesh, Estonian Air, Firefly, SpiceJet, Vietnam Airlines, Wideroe, Jetstar Pacific and AirArabia. In case of Vietnam Airlines and Jetstar Pacific, ESo is valid for only one or two passenger bookings however for the rest of the partner airlines ESo is valid upto 9 passenger booking. ESo availability is dynamic and may change at any time. If valid number of passengers for ESo are there in your booking and ESo is still not available, we recommend you to check again as it may get available later. In case, you have more than the valid number of passengers for ESo in your booking, you may want to contact the parner airline to split your booking. You may also send us an email at email@example.com along with your airline, last name and booking reference or flight details for us to better assist you.
Can I cancel ESo after completing ESo Sign-up?
Once you have signed-up for ESo, you can not cancel it. ESo Sign-up Price is non-refundable. However, if Optiontown does not assign you Empty Seat(s), the Empty Seat Price will be fully refunded within 5 days after flight departure.
I might just get lucky to find an empty seat on the flight. Why should I pay for ESo to get empty seats?
ESo greatly increases your chances to secure a complete row of seats, e. g. 3 seats, for your travel at an affordable price. ESo ensures to enhance your travel comfort and convenience. You will be able to stretch out, without stretching your budget! Yes, you might get lucky to find one empty seat, but there are hundreds other passengers who will be hunting for this bargain, too. The odds of you finding 2 empty seats next to you are unfortunately quite low?
Most airlines achieve load-factors in economy on long-haul flights in excess of 90 % on popular routes, therefore your chances for free empty seats are negligible.
And even if you find an empty seat on the plane, you do NOT get the right to use it. A cabin crew may choose to place another passenger there, or someone might just decide to take it up for whatever reasons
With ESO, you have exclusive rights to use the seat(s) for the entire duration of the flight. Its almost like getting a flat-bed when you secure the entire row to yourself.
1) You simply need to sign-up for ESo using the following steps a) Visit www.Optiontown.com and select Empty Seat Option (ESo). Provide your Booking Reference, Last Name and Email to retrieve your booking. b) Select the flights where you want Empty Seat(s). c) Pay a small Sign-up price and a nominal Empty Seat Price (fully refunded if empty seat(s) are not assigned) to complete your ESo Sign-up
2) The Empty Seat assignment decision will be notified to you generally between 1-3 days before departure but no later than 4 hrs before departure. If Optiontown assigns you empty seats, you will enjoy more relaxed comfortable travel, or else if you are not assigned empty seats, the empty seat price for that flight will be automatically refunded to you within five business days after flight departure.
Is there a limit to the number of times I can Sign-up for ESo?
There is no limit to the number of ESo Sign-ups by a passenger on different flights. The more you Sign-up, the higher the chance to get an Empty Seat.
Is there any limit on maximum number of passengers in a booking for which I can Sign-up for ESo?
Currently for AirAsia X customers, only one or two passenger bookings are eligible for ESo
In case, you have more than 2 passengers in your booking, you may want to contact AirAsia to split your booking. You may also send us an email at firstname.lastname@example.org along with your airline, last name and booking reference or flight details for us to better assist you.
Can I Sign-up for ESo on a connection flight where one flight is operated by a different airline?
AirAsia X customers may sign up for ESo on any AirAsia X flight irrespective of whether its a connection or direct flight.
Can I get ESo through a travel agent or through any other website?
ESo is not available through any travel agent or any other source. ESo Sign-up can be only done by visiting www.Optiontown.com.
Can I get ESo through the airline from which I have bought my ticket?
ESo is not available through the airline or any other source. ESo Sign-up can be only done by visiting www.Optiontown.com.
Can I transfer my ESo Sign-up to another Booking?
ESo Sign-up is non-transferable so you can not transfer your ESo Sign-up to another Booking.
When will I be notified if I have been assigned empty seats?
Your Empty Seat Assignment decision will be notified to you generally between 1-3 days before departure but no later than 4 hours before flight departure. You may also check your empty seat status by visiting www.Optiontown.com or with your airline at the airport.
Why didn't I get empty seats?
ESo Sign-up does not guarantee empty seats. Empty Seat assignment decision depends upon many dynamic factors like seat availability, time of ESo sign-up and many others . However, we encourage you to Sign-up for ESo on your future trips to maximize your chance to get empty seat.
What if I change my flight after ESo Sign-up? Will I still be eligible for Empty Seats?
If you change your flight before Optiontown assigns you empty seats, Optiontown may choose not to assign empty seats to you.
What if my flight is changed/canceled after I have been assigned empty seats?
If your flight is canceled or changed after you are assigned empty seats, normal airline policies shall apply and you should contact your airline for all such questions related to your flight. Empty Seat Price is non-refundable.
What if my flights are changed/cancelled by the airline after my ESo Sign-up. Will I still be eligible for empty seats?
In case after your ESo Sign-up, the airline changes your flight due to a schedule change or any other operational reason outside your control, Optiontown will try to transfer your ESo Sign-up to the new flight depending upon ESo availability on the new flight. However, as soon as you come to know about such a change in your flight, we recommend you to contact us to get your ESo moved.
What if I do not receive any empty seat assignment notice?
You will be notified via email to the email address provided by you during ESo Sign-up. We recommend you to check your emails regularly. You may also check your ESo status by visiting www.Optiontown.com or with your airline at the airport. Optiontown will not bear any responsibility for your failure to check or receive the email notification.
Can I get an SMS alert for my empty seat status?
Currently we only notify via email. But SMS alert service might be available in future as we are constantly expanding our services for our customers.
You can pay for ESo using a credit card or a debit card or through PayPal. We hope to add additional payment mechanisms in near future.
Can I use the same credit card to pay for ESo by which I have bought my ticket?
You may use the same or a different credit card for ESo. If you are using the same credit card, you are still required to re-enter your credit card details during ESo Sign-up. This is done to ensure additional security for our customers.
What is ESo Sign-up price?
ESo Sign-up price is a small non-refundable amount paid to participate in ESo Sign-up (approx $1).
Which credit card I can use to pay for ESo?
We support credit cards issued by Visa and Master Card on all country editions of our website. The US edition of our website also supports the credit cards issued by American Express and Discover.
Can I use frequent flyer miles to pay for ESo?
Currently, you cannot purchase ESo using your miles. You may pay using a credit or debit card or Paypal.
In which currencies can I pay for ESo?
Currently we accept payment in USD, GBP, EUR, AUD, NZD and INR. Select the appropriate country edition to pay in its currency. You may use credit cards issued by Visa or Master Card for all currencies. To pay in USD, you may also use credit cards issued by American Express or Discover. To pay in INR, you may also use debit cards issued in India by Visa or Master Card.